24 August 2020
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment using recent versions of Google Chrome.
A recent update to Google Chrome is preventing some Cargo Online Lodgement System (COLS) users from submitting lodgements using this browser.
This is impacting users who are accessing COLS via up-to-date versions of Google Chrome. After making credit card payment, users are being directed to the 'Submit a New Lodgement' homepage instead of receiving lodgement (LRN) confirmation.
Clients who make credit card payments at the time of lodgement submission in COLS are advised to make lodgements using Microsoft Internet Explorer until this issue has been resolved.
If you have any concerns or questions please contact us at firstname.lastname@example.org.