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  5. Import Management System contacts

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  • Phone us
    • Accounts receivable
    • Import management system contacts
    • Air cargo contacts
    • Airport contacts
    • Organic approved certifying organisations (export)
    • Approved arrangements (imports)
    • Sea cargo
    • Fish export and egg export
    • Imported food inspection scheme
    • Investigations and enforcement
    • Northern Australia Quarantine Strategy (NAQS)
    • Plant exports
    • Vessel contacts

Import Management System Contacts

​​​[expand all]

New South Wales

National Air Cargo Unit​
Phone: 02 8334 7570
Fax: 02 8334 7472
Email: NSW Air Cargo

Main Customer Enquiry (Freight Clearance)
Phone: 02 8334 7400
Fax: 02 8334 7424

Alternate Customer Enquiry
Phone Switchboard: 02 8334 7444
Fax: 02 8334 7555

Administrator
Phone: 02 8334 7586
Fax: 02 8334 7590

Northern Territory

Main Customer Enquiry
Phone: 08 8920 7040
Fax: 08 8920 7022
Email: NT Cargo

Compliance Assessment and Management (Services)
Phone Enquiry: 1300 796 255
Fax Receiving: 1300 665 674
Email: Document Enquiries

Administrator
Phone: 08 8201 6019
Fax: 08 8999 2108

Queensland

Far Nth QLD – Townsville
Phone: 07 4789 7888
Fax: 07 4789 7821
Email: Duty Officer

Far Nth QLD – Cairns
Phone: 07 4030 7852
Fax: 07 4030 7843
Email: CDO

Entry Processing – Cairns
Phone Enquiry: 1300 796 255
Fax Receiving: 1300 665 674
Email: EMNCC Doc Enquiries

Main Customer Enquiry
Phone: 07 3246 8755

Administrator
Phone: 07 3637 7718
Fax: 07 3246 8659

South Australia

Entry Processing
Phone Enquiry: 1300 796 255
Fax Receiving: 1300 665 674
Email: EMNCC Doc Enquiries

Administrator
Phone: 08 8201 6169
Fax: 1300 665 674

Tasmania

Main Customer Enquiry

Hobart (AIMS Processing)
Phone: 03 6233 3352
Fax: 03 6233 8885

Victoria

Main Customer Enquiry
PhoneSwitchboard: 03 8318 6700
Email: Vic Import Docs

Main Fax Receiving
Fax: 03 8318 6701

Administrator
Phone: 03 8318 6927
Fax: 03 8318 6942
Email: Vic Import Docs

Western Australia

Alternate Customer Enquiry
Phone Switchboard: 08 9334 1555
Fax: 08 9334 1672

Entry Processing
Phone Enquiry: 1300 796 255
Fax Receiving: 1300 665 674
Email: EMNCC Doc Enquiries

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Last updated: 03 February 2020

© Department of Agriculture, Water and the Environment

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.