We’re always looking for ways to improve our service.
Our service charter sets out:
- what we do
- the standards of service you can expect from us
- how you can provide feedback on our performance
Access to our charter
Our department was established on 1 February 2020. Before this, we were the:
- Department of Agriculture
- Department of the Environment and Energy (Environment portfolio)
We don’t yet have a new client service charter for our new department. You can still access information published before we merged.
Agriculture
Download:
If you're having trouble accessing this file, contact us for help.
You can also see past Agriculture client service charter information (NLA archive).
Environment
Download:
If you're having trouble accessing these files, contact us for help.
You can also see past Environment client service charter information (NLA archive).