Client service charter

We’re always looking for ways to improve our service.

Our service charter sets out:

  • what we do
  • the standards of service you can expect from us
  • how you can provide feedback on our performance

Access to our charter

Our department was established on 1 February 2020. Before this, we were the:

  • Department of Agriculture
  • Department of the Environment and Energy (Environment portfolio)

We don’t yet have a new client service charter for our new department. You can still access information published before we merged.



If you're having trouble accessing this file, contact us for help.

We are committed to providing quality services and regularly reviewing our service standards.



If you're having trouble accessing these files, contact us for help.

You can also see past Environment client service charter information (NLA archive).