Our commitment to you

We’re committed to modern, flexible and professional service delivery. We conduct ourselves with integrity.

See how we achieve this.


We ensure the information on our website accessible to everyone.

See how we meet accessibility requirements.

Claiming compensation

You may be able to claim compensation if we’ve made an administration error.

See how you can claim.

Client service charter

Our charter sets out our service responsibilities and our standard of service.

See what you can expect from us.

Regulator Performance Framework

This framework seeks to remove inefficient or ineffective laws.

See how we’re simplifying regulation.


We take a zero tolerance approach to fraud and corruption. We take steps to maintain our integrity.

See how to report fraud or corruption.

Information management and public data

We publish, link to and share data to support our work. It’s available for everyone.

See our databases, datasets and applications.

National Redress Scheme

This scheme supports people who have experienced institutional child sexual abuse.

See how you can get support.

Privacy policy

We collect, hold, use and disclose personal information to perform our functions.

See how we protect your information.

Work health and safety commitment statement

We commit to the mental and physical health and safety of our people, our visitors and others who work for us and with us.

See how we meet the requirements.